Refund policy

<h2>Your right to cancel</h2>
<p>If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving it, without giving any reason. This right applies to every order, including items bought at a discount or in a sale.</p>
<p>To cancel, email <strong>support@theantidotes.co.uk</strong> with your order number and tell us you wish to cancel. You may use the model cancellation form, but you do not have to.</p>
<p>Once you have told us you are cancelling, you have a further 14 days to return the goods to us. We will refund you within 14 days of receiving the goods back, or of you providing proof of postage, whichever is sooner.</p>

<h2>Condition of returned items</h2>
<p>Items should be returned in the condition you received them and in their original packaging. You may handle goods as you would in a shop to check them — but if the value of the goods is reduced by handling beyond that, we may deduct a corresponding amount from your refund.</p>
<p>Return postage is at your cost unless the item is faulty, damaged, or not what you ordered. Returns should be sent to:</p>
<p><strong>The Antidotes, Unit 6 Stone Hill Business Centre, Stone Hill Road, Farnworth, Bolton, Greater Manchester, BL4 9TP</strong></p>

<h2>Items that cannot be returned once opened</h2>
<p>For hygiene and safety reasons, sealed food supplements cannot be returned once the seal has been broken. This is a limited statutory exception and it applies only to opened items.</p>
<p>If the seal is intact, the product can be returned under the cancellation right above like anything else — including our Shilajit resin, and including anything bought at a discounted price.</p>

<h2>Faulty, damaged or incorrect items</h2>
<p>Please inspect your order on arrival and contact us as soon as possible if anything is damaged, faulty, or not what you ordered. Send us your order number and a photograph and we will put it right — a replacement or a full refund, whichever you prefer — at no cost to you.</p>
<p>Your rights under the Consumer Rights Act 2015 apply in addition to the cancellation right above, and are not limited by anything in this policy.</p>

<h2>Refunds</h2>
<p>Refunds are made to the original payment method. Once processed, the money usually reaches your account within 5 to 10 working days, depending on your bank or card issuer.</p>
<p>If you have not received a refund 15 working days after we confirmed it, contact <strong>support@theantidotes.co.uk</strong> and we will chase it.</p>

<h2>Subscriptions</h2>
<p>To change, pause or cancel a subscription, use your subscription portal at <a href="/tools/recurring/get-subscription-access">theantidotes.co.uk/tools/recurring/get-subscription-access</a>. You can also reach it from the account menu on our website. See our Subscription Policy for full details.</p>

<h2>Gift cards</h2>
<p>Gift cards are non-refundable and cannot be exchanged for cash.</p>

<h2>Contact</h2>
<p>The Antidotes (Tadd Ltd, company number 14076001)<br>
Unit 6 Stone Hill Business Centre, Stone Hill Road, Farnworth, Bolton, Greater Manchester, BL4 9TP<br>
<strong>support@theantidotes.co.uk</strong> — Monday to Friday, 9:00 to 17:00</p>