Shipping policy

<h2>Delivery costs</h2>
<p>Delivery is charged at a flat rate by destination:</p>
<ul>
  <li>UK mainland — £1.99</li>
  <li>Scotland and Northern Ireland — £2.99</li>
  <li>Isle of Man, Guernsey and Jersey — £3.99, tracked and signed</li>
</ul>
<p>The cost that applies to your address is always shown at checkout before you pay. We do not currently ship outside the United Kingdom and the Crown Dependencies.</p>

<h2>Dispatch times</h2>
<p>Orders placed before 12:00 (UK time) on a working day are dispatched the same day. Orders placed after that, or at a weekend or on a bank holiday, are dispatched on the next working day.</p>
<p>Orders are packed and posted from our facility in Greater Manchester. We use Evri as our standard courier, and Royal Mail for Northern Ireland, the Crown Dependencies and remote postcodes. We may occasionally use DPD. We choose the most appropriate carrier for each destination.</p>

<h2>Tracking your order</h2>
<p>You will receive a dispatch confirmation by email as soon as your parcel leaves us, containing a tracking link. If you have not received that email, check your spam folder first, then contact us and we will resend it.</p>

<h2>If your parcel has not arrived</h2>
<p>Please allow the full delivery estimate shown at checkout before contacting us — parcels are occasionally delayed in the carrier network and most turn up within a day or two of the estimate.</p>
<p>If your parcel has still not arrived after that, contact us at <strong>support@theantidotes.co.uk</strong> with your order number. We will:</p>
<ul>
  <li>Check the tracking record and confirm what the carrier has logged</li>
  <li>Open an enquiry with the carrier where the parcel appears to be lost in transit</li>
  <li>Send a replacement or issue a full refund, at your choice, once the carrier confirms the parcel cannot be located</li>
</ul>
<p>You do not need to chase the carrier yourself — our contract is with them, and yours is with us. Please contact us within 30 days of your order date so that we can raise a claim within the carrier's own time limits.</p>

<h2>If your parcel arrives damaged or incomplete</h2>
<p>Contact us within 48 hours of delivery with your order number and a photograph of the damage, including the outer packaging. We will send a replacement or refund you in full. You will not be asked to return a damaged item at your own cost.</p>

<h2>Pre-orders</h2>
<p>Where a product is offered for pre-order, this is stated clearly on that product's page along with the expected dispatch date, and payment is taken at the time of purchase.</p>
<p>If your order contains both pre-order and in-stock items, the whole order is held and sent together once the pre-order item arrives. If you would prefer your in-stock items sent immediately, email us after ordering and we will split the shipment at no extra cost.</p>

<h2>Subscriptions</h2>
<p>Subscription orders are dispatched on the same terms above, on the renewal date of your subscription. See our Subscription Policy for how renewals work.</p>

<h2>Delays</h2>
<p>If we become aware of a delay we will contact you with a revised estimate as soon as we can. Nothing in this policy affects your statutory rights.</p>

<h2>Related policies</h2>
<p>For returns, cancellations and refunds, see our <a href="/policies/refund-policy">refund policy</a>. For the terms covering your purchase, see our <a href="/policies/terms-of-service">terms of service</a>.</p>

<h2>Contact</h2>
<p>The Antidotes (Tadd Ltd, company number 14076001)<br>
Unit 6 Stone Hill Business Centre, Stone Hill Road, Farnworth, Bolton, Greater Manchester, BL4 9TP<br>
<strong>support@theantidotes.co.uk</strong> — Monday to Friday, 9:00 to 17:00</p>